How can we help you?
Have a question about your NoteMate AI subscription, an audio transcription issue, or a feature suggestion? Our dedicated support team is here to assist.
Direct Email Support
Response turnaround typically within 24–48 hours
Billing & Subscriptions
Need help managing your $4.99/week plan or requesting a refund via Apple App Store or Google Play?
Audio & Transcription
Questions about microphone permissions, audio file imports (MP3, WAV, M4A), or transcript accuracy.
Privacy & Data Deletion
Inquiries regarding your locally saved audio, data retention, or requests for data removal.
help_outline Frequently Asked Questions
How do I cancel or manage my subscription?
Subscriptions are managed directly by Apple or Google. On iOS, open your device's Settings > Tap your Apple ID > Subscriptions > NoteMate AI, and select Cancel Subscription.
How do I restore my purchase on a new device?
Open NoteMate AI, navigate to the Subscription or Settings screen, and tap "Restore Purchases" while logged in with the same Apple ID or Google Play account.
Are my voice recordings kept private?
Yes. Your recordings and notes stay stored locally on your device. Audio is transmitted via secure HTTPS solely to generate transcripts and summaries, following strict data privacy practices.
Which audio formats are supported for upload?
NoteMate AI supports MP3, WAV, M4A, FLAC, OGG, WEBM, and MP4 audio up to 15 MB per recording.